Updated July 2011
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I became totally fed up!
I subscribed to American Artist and received perhaps 3 or 4 magazines. I then changed addresses and emailed American Artist to inform them. I received no reply. I have sent perhaps 4 or 5 emails, and never once received a response or indeed any more magazines. I explained that due to the nature of my work my previous address would not be able to receive any mail should the magazines continue to be sent to that old address. Bizarrely "Renewal Certifcates" were received at my new address, just not any magazines! In desperation I even asked an American Forces colleague to mail the Renewal certificate back to American Artist with an explanatory note - still no response.
This is definitely NOT a problem with the mail in the country where I reside as I subscribe to a number of other magazines, including the excellent Drawing magazine, and have never missed a single issue.
I paid for one year and received (I would have to check, but at most) 5 magazines....and frustratingly numerous reminders to renew - correctly addressed.
It has totally put me off subscribing to any of these magazines and I wondered if anyone else has suffered similar?
Very best wishes to everyone,
Sometimes an actual phone call works best.
Thanks Jay. I was in Afghanistan at the time and it was therefore a tad difficult to telephone! What was frustrating was that they managed to change the address to send me "Subs ending" reminders, but totally ignored my pleas to ensure the magazine was being sent to the right address. I know that it was still being sent to the old address because I was emailed by a friend at that address to tell me, but it would have cost me more to have them forward it to me than the magazine was worth, and in any case, why wasn't the magazine paying attention to my change of address details. I still have not received any response and it has, very, very unfortunately, put me off subscribing again. I paid for 12 magazines (at overseas subs rates) and expected to receive 12 magazines.
Well how bizarre....suddenly I have received my first copy of American Artist correctly re-addressed. It's the June 2012 issue.
I did EXACTLY what judee said, but I am not getting the Artist Daily newsletters anymore. I subscribed to all of them, but I received nothing so far
Guest1982Feel free to send me the email address you'd like to use for Artist Daily and I'll make sure you start receiving it. Thanks for being a valued reader!Danielle Werbickdanielle.firstname.lastname@example.org