FAQ Index
Login and Password Issues
General Website Questions
Privacy
Using the Features
Artist Daily Newsletter
Downloading eBooks
Video Gallery
Submitting your work to the Site
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Login and Password Issues:
I can't remember my Artist Daily password?
To get your password resent to you, please click here to recover your password.
If that still doesn't work, please email us at customerservice@interweave.com
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I forgot my password for the Interweave Store, please help.
To get your password resent to you, please click here to recover your password.
If that still doesn't work, please email us at customerservice@interweave.com.
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I am having trouble signing on to the Artist Daily website, Please Help!
Do you have a firewall? Sometimes, we use words that firewalls will block. If you have access to the settings, add us to your list of acceptable sites. Also, please try clearing your internet browser cookies and cache and restarting your computer. Click one of the following for help clearing your browsers cookies in Internet Explorer or Firefox.
If you continue to have problems, email us and send us the following information:
- What operating system you are on (Windows XP, Mac OSX, etc.)
- What browser you are using (Firefox, Internet Explorer, Safari, etc.)
- What time you experienced the problem
- What you were doing (i.e. trying to download a PDF, trying to upload to the Gallery, etc.)
- Also include any errors you received. This information will help us track down the problem.
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Why can't I see images and/or ads?
You may need to turn off any ad blockers on your browser or firewall. Please check the help tab on the top right corner of your browser's main program window for more information.
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How can I change my email address?
If you need to change your email address for the Artist Daily website, you can do so through the profile options. You'll find a link to edit your profile in the top right corner of each page labeled "Edit Profile". On the Site Options tab in the profile window, you can edit your email address.
If you want to change your email address for the Artist Daily eNewsletter, then you'll need to send an email to: customerservice@interweave.com
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General Website Questions:
What is Artist Daily?
Artist Daily is an online artist community, article library, gallery and newsletter brought to you by Interweave, publishers of American Artist, Drawing, Workshop and Watercolor magazines.
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Who is Courtney and why is she my "friend"?
Courtney Jordan is the online editor for the Artist Daily site. If you have questions about using the site or need guidance in where to post or how to find an article, just send her a quick note. By default, Courtney becomes your friend on joining the site so that you can easily access a real person if you have questions.
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What is that box of words that I see in the right hand side of Artist Daily.com?
A tag is a keyword or term applied to an image, post or blog. These tags help to organize the data so that it is more easily searchable throughout the website. In a tag cloud (a.k.a. "the box of words"), the size of the tag represents how many items have been tagged with that word or phrase.
Once you are a registered user, and you begin posting threads and images, you’ll have an opportunity to “tag” your work.
• Where to tag: Let's say you are going to start a thread or upload a new image. You’ll write your text, title, description and maybe add an image. Near the bottom of the posting page, you’ll see a box for tagging. This is where you can note the keywords of your post.
• Keywords: The more keywords you add, the more your post will come up in searches by members. But, your keywords must be separated by commas, or else they will run together as one keyword which won’t be helpful at all.
For example: “plein air landscape southwest pastel painting” as a tag would not work as a useful search because it would read as one word. Instead, “plein air, landscape, southwest, pastel, painting” would pull up your piece in all of those categories.
• Choosing Tags: Most people determine what type of art they create by either subject or medium, sometimes both. Try to identify very clear tags for your piece, and you can use the “Select tags” link if you need some help. If you misspell or choose a tag that is super unique, like “glorious umbrellas in the rain”, people won’t be able to find your work very easily. Instead, simply. Choose the medium, the substrate, genre, and/or the subject matter. For example: “acrylic, canvas, figurative, cityscape, modern.”
• To learn more about tagging, try to do a search yourself with the tag system. Let's start by a search in the “Gallery” tag system. Go to the gallery page by clicking on the tab at the top of any page in the site. You’ll see a box on the left hand side margin with a list of all the tags.
There are all different font sizes. The larger the type, the more that tag has been used. Click on any large tag, like “American Artist”. You’ll come to all the American Artist pieces that have been uploaded. From there, you can continue searching for all the “oil” within “American Artist”. From there, you can click on a subject matter or an artist, and keep sorting. Play around with the tag system in the forums as well, to find posts on a particular topic or about a certain medium.
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Is it okay to link to your site?
Yes! In fact, we have some American Artist and Artist Daily logos you can download. We just ask that you don't post any content including articles and images on your site without written permission from the editors as this site is subject to copyright.
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How do I notify you if I find incorrect or missing information on your website?
Our objective is to provide you the most complete and accurate information at all times. If you discover incorrect or missing information, we would appreciate hearing about it. Please email customerservice@interweave.com and thank you for taking the time to help us make this site the best it can be.
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What are your user guidelines or rules?
You are responsible for reading and following the guidelines of this site if you have signed up to be a member. Please note that if you have joined our site, you have agreed to our Conditions of Use and our Privacy Policy.
We have a community guidelines page that you can view by clicking here: Community Guidelines
Please also look over the Terms of Use set by Interweave press found by clicking here: Conditions of Use
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Privacy
Are you going to sell my name and/or email?
No, we value your privacy and we invite you to view our privacy policy
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What is your Privacy Policy?
Please note that if you have joined the website, then you have agreed to our Conditions of Use and Privacy Policy.
Click here to review our Privacy Policy and Conditions of Use.
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Using the Website Features
If your website feature question cannot be found here, feel free to post your question in the "Help" forum on the website.
How do I join the site?
At the top right of the page, you will see a red "Join" button. Or, you can click here to join. Click on that button to enter your email address, username and password to join the site. Within a few minutes, you'll receive an email from Artist Daily with a confirmation link to verify your account. Click on this link and the page will return you to where you were previously on the site. If you have already joined the site, but have forgotten that you did so, your email address will pull up your account.
You can also view this video tour on the site and joining the site if you want more information.
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What is a forum?
Forums are the conversation of the internet that reside within a community framework. A forum is a group of conversations. Each conversation is called a thread, and is given its own title by the conversation starter. Each response in that thread, or conversation, is called a post. Anyone who has joined the website can be a part of the forums and start threads or write posts to respond to other people's threads.
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I can read the blogs, but how can I make a comment?
First, check to make sure that you're logged in to the site. If you aren't logged in, the comment box won't show up for you.
If you are logged in, you'll find a text box below each blog post to make comments. Once you have typed in your comments, click the orange "Add" button below the box. Within a few minutes your comment will appear at the bottom of the page. Comments show up in chronological order.
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How do I upload images to the Gallery?
In order to upload or view any images and/or post in any forums, you will first need to register and become a member. You’ll notice the large red “join now” boxes on your screen in the top right corner. Click the button and follow the instructions there to become part of the site.
• Now that you are here and you’ve looked around a little bit, you’ve decided to post in the Gallery. You can click on the Gallery tab at the top of the page and this will open a window showing you thumbnails of all the Galleries. There are currently three: American Artist Gallery, Member Gallery and Free eBook Gallery.
The American Artist gallery is a collection of images that have been uploaded by the editors and staff for the American Artist, Drawing and Watercolor Magazines. They will discuss many of these images in their blogs. Take some time to check those out, too, when you can.
The Member Gallery is open to the entire membership to upload their own art. We take copyright seriously here, so don’t upload artwork images that you don’t own.
The Free eBook Gallery is a library of PDF downloads that you are welcome to use if you are a member of the site. These PDFs are free content including articles from the magazines, and specially created white pages for the online audience.
Sometimes there are other galleries for competition winners or events.
• Near the top of the page, you’ll notice a link to the far right under the RSS button labeled "Upload."
Click on the link and select the "Member Gallery" as seen on the left. At this time, it should be the only gallery available to most members for uploading.
• Next, there is a large window requesting the File, the name and then the Description. You can fill this out in any order, but usually people start with the actual file.
• Click on the File/URL key and this will open to another window, giving you the choice to upload from your hard drive or link to a URL. With either option, you’ll only be able to upload images of the following type: .jpg, .gif or .png.
• Keep your images under 1 MB and close to 500 pixels in width. Take note that even though the system will not resize the images for you, there is an allotted amount to how much space each member will have to upload. Keeping your images small will make them easier for others to view and will give you more space to upload in the future. If the images are larger, they become more difficult for other members to view.
• Once you have uploaded your image, you’ll need to Name the piece and put in a description. Many people like to share the dimensions of the piece, the medium and then ask for comments. That is totally up to you.
• Lastly, you’ll see a box for “Tags” refer to the FAQ on Tags if you need help.
• Then click Save. Your image will go into the Gallery for the rest of the membership to view.
• To edit your image, you will click on the thumbnail view to open it. Next to the image there will be several links for you so that you can alter or delete your piece.
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What image size should I use for uploading?
Please keep your image below 1 MB and no more than 500 pixels in size.
If you need help to resize your image:
Both Macs and PCs have resizing tools in the system. For a PC, it is called the Image Resizer, and it should be found by right clicking on the image. On a Mac, you can resize in Preview. Photoshop also has resizing tools, and I've found this quick resizer online: http://www.resize2mail.com/
Keeping the resolution (ppi or pixels per inch) around 150 will keep your image sharp, but you can lower your resolution to get an even smaller image.
For more detailed information on image resizing, I'd suggest doing some online searches and playing with your resizing tools to see what works best for you!
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Can I upload images to the forums?
Yes, you can place images or video (via a link) into the forums along with text. To find out more about uploading into the forums, read this post "How to Post Images in the forums" in the "Help" discussions.
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I tried to upload an image, but nothing happened.
It is likely that one of two things occurred if your image did not show up when you clicked upload. Either the server was overloaded with other people uploading and your image didn't get through or your image was too large.
If your image is 1 MB or under, and no bigger than 500 pixels, then it should have uploaded without a problem.
If the site is showing a blank space where you tried to upload, or there is no sign of your image, then the server was full at the time you were trying to upload. Give it a few minutes and try again.
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What do the points mean?
You can accumulate points for posting or uploading your work into the Gallery. There is a post tab that records how many posts you have made under your avatar next to each post you make. Under this and in your profile, you can see how many points you have. Responses, starting threads, posting under blogs, adding images and verifying questions all accumulate points.
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What are the Groups and the benefits of joining?
All of the groups that are currently on the site can be found by clicking here. There are four categories of groups: Societies, Sponsors, School and Events.
The groups are microsites within the bigger site with their own forum, blog and technical information for those users that join. We will have the groups change from time to time.
Some of the groups are set up so that anyone can join without sending a request. Other groups can only be joined by invitation or by requesting a membership.
Currently, the School contains classes taught by well known instructors and those classes, or groups, must be paid for before joining. If you have attempted to join a group in the School and you were rejected or your request was not answered, then the class is full and no more members are being accepted.
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I see the Groups and I tried to join, but nothing happened.
Some groups are open for anyone to join, and by joining, you'll be able to participate in discussions and blogs. Clicking the join button will give you access to post in the group.
Other groups are set up privately, such as the classes or some societies and you'll have to apply to join the group. If you don't receive a response, or if the response is rejected, it is likely that you're looking to access a class group that is full or a society that is private. If you have a specific concern or question about the group you are trying to join, please contact the site administrator or a docent for help.
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I'm not sure how to use the features in the profile.
To access your own profile, click on your name in the top right of any page. You'll be able to see what others can see about you when they find you on the site.
Avatar section. The avatar is an image you can upload that people will identify with your name on the site. It will show up next to every post you make. Next to your avatar, your location and points are listed. To learn more about the points system, you can view this thread.
Conversations are the private email system within this website. You will only be able to start a conversation with someone who is already your friend, unless they have opted otherwise.
"Add an announcement” link will open a window for you to create any type of announcement in the center box on your profile page. It is like a micro blog right here on your profile. There is even an RSS link so that someone can follow your announcements.
Shared Favorites: Below this top avatar section is a small box for you to share your site favorites. You can see the favorites that I have selected here. The Favorites section can only hold 9 entries, three of each of the categories of "Forums", "Blogs", or "Media". If you choose more than three, then the first choices will scroll off the page.
Shared feeds (RSS feeds) are links that you can put on your profile so that other members will get to enjoy the sites and blogs that you enjoy. You can copy and paste the one line feed into your profile here on Artist Daily and then it will automatically update on your profile regularly. To add an RSS feed, go to the Edit button in the top right corner of every screen. Once that page opens, you can scroll down to the bottom and see the text box to add feeds.
Biography. You can write as much or as little as you want. This is the place to let people know more about you as an artist, hear about your resume or Galleries that support your work.
Friends:. In order to add someone as your friend, you’ll need to find their profile via a search and click the link below their avatar. There is a search box on every page in the top right.
Groups: Information and the list of groups can be found by clicking here.
Files: This is the list of images that you have uploaded to the Gallery.
To Make Changes in your Profile:
To make any changes in your profile, click on the "Edit" link located in the top box next to your name on each page. This will open a window with quite a few more options. You'll be able to put in your date of birth, location and other details. Notice at the bottom of this option window, you will have the option to turn on and off your shared favorites feature.
Below this window is the window to add your shared RSS feeds. Just put in one per line and they will show up in your profile.
In this area of the site, you'll have a chance to change other options, receive notifications and such. Look through this and make changes that will work best for you.
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What are conversations and how do I start one?
Conversations are the private message or private email system within the site. You can have a conversation with anyone that is your "friend" on the site. You may also choose to accept and have conversations with anyone as an option within your profile.
To start a conversation, In the top right hand part of the screen, once you are logged in, you can access all of your “settings”. On the second line, you’ll see two links: Conversations, and Friends.
Click on the Friends link. Next to each name is a link to “Start a Conversation”. Once you have clicked this link, a window will pop open to allow you to add text, subject line and even more friends to the conversation.
Once you have started a “Conversation”, the link in the upper right box will store your messages so you can refer back to them. It will also be the place where you can see the responses from friends. The number next to the Conversations link is how many conversations you have participated in all together.
Also, if you receive a message that has been sent to you and several other people, you can only “Reply to all” at the bottom of the message. The system does not delineate between members to reply to just the sender.
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What is RSS?
RSS stands for "Really Simple Syndication". RSS is a family of web feed formats used to publish frequently updated works --such as blog entries or news headlines-- in a standardized format. An RSS document, or web feed, benefit website publishers by letting them syndicate content automatically. They benefits readers who want to subscribe to timely updates from favored websites into one place. RSS feeds can be read using software called an "RSS reader", "feed reader", or "aggregator", which can be web-based, desktop-based, or mobile-device-based. ~Answers.com
Video on RSS
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Why was my post/image deleted?
Posts or images will be removed for several reasons: duplicates, posts in more than two forums, promotional material, pornographic material, spam of any sort or offensive posts using foul language or attacks towards other members. Artist Daily reserves the right to remove any post that goes against the community guidelines or that it deems inappropriate for the website. The community guidelines can be found here: Community Guidelines
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How can I remove images from the Gallery?
You have the option to edit your images once you upload them to the Gallery, but currently there isn't a link for members to delete their images. If you need an image or two deleted, please contact Karyn or a Docent and ask for help.
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How do I make a friend request?
To request a friend connection with someone on the site, you will need to find that person's profile. Under the avatar on their profile, there is a link to "Request Friend". Once you make the request, the other member will receive an email notice to respond or reject the request. Email notifications are only sent if that feature is turned on by the individual in the profile. Otherwise, friend notifications can be found in the "Friends" link at the top right corner of the page. The number next to "Friends" denotes how many connections you have.
In order to find the profile of someone you may want to connect with, click on their name in one of their posts on the site. If you cannot locate their name, use the site member directory. The member directory can be found via the home page under the "Community Info" tab on the left hand side. There is a link to "View members".
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How do I put my website on my posts?
If you would like to add your website URL as a clickable link to your posts in the forums, then you'll need to create a signature for your posts. You can do this in the "Edit Profile" section of your account on the site. Refer to the FAQ on Profile Features if you need more help. The signature box in the profile section can be used for website information, quotes or contact information. We suggest not putting your email address in the signature box to protect your address from unwanted solicitation.
Do I have to subscribe to one of your magazines to get Artist Daily?
No! Of course, we would love it if you did subscribe to one of our many magazines, but a subscription to a magazine is not required to access the website and free eBooks and receive the Artist Daily newsletter.
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I am getting two copies of Artist Daily, I really only need one.
Check the email address in each newsletter. Some individuals have signed up using multiple email addresses. If that's the case, you can unsubscribe from the subscription you are no longer needing at that specific email address by clicking the "unsubscribe" link that appears near the very bottom of every eNewsletter.
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I don't want a daily email. Can I get it weekly instead?
We currently do not offer a weekly digest of Artist Daily.
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I don't want to sign up for the newsletter, I just want the free eBooks!
You still have to be a member of Artist Daily to download the free eBooks, which means signing up. As a member, you'll receive the Artist Daily newsletter. . . but no one says you have to read it. Delete the newsletters if you wish, but make sure that you keep the one that gives you your password information. And maybe read a newsletter every now and then, just to make sure that you aren't missing something you might really enjoy.
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Some of the emails are not blog posts. What's going on?
When you sign up for Artist Daily, you will receive three emails a week. Mondays and Fridays you will get an editorial email which is a blog post in the Artist Daily blog. Wednesdays, you will receive information about Interweave magazines, books, DVDs or events that might be of interest to you.
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Downloading eBooks:
I know I'm subscribed to Artist Daily, but I can't download the free ebook PDFs. What's the problem?
Please make sure you are logged in. The login link is located at the top right hand side of every page. Sometimes, your computer forgets who you are (that is non-technical speak for "your cookie has become corrupt"), or you have changed your password.
To get your password sent to you, please click the "Forgot my password" link, after you click the log in button on the top right hand side of the page.
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I see strange symbols instead of regular text and graphics after downloading a PDF!
There may be a problem in how your computer is trying to open the PDF. Try saving the file first and then opening it up directly in Adobe Acrobat, rather than in your web browser.
Also, please make sure that you have the latest version of Adobe Acrobat Reader. To do that, you
- Open Adobe Acrobat Reader
- Click on "Help"
- Go down to "Check for updates"
Or, for a Mac,
- Open Adobe Acrobat Reader
- Click on "Adobe Acrobat" and pull down to "Preference"/General
- Click on Updates
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When I try to download a PDF, I get a drawing error notification.
When you are getting a drawing error, it means that your version of Adobe Acrobat doesn't have the ability to view the PDF. Please update your Adobe to the newest version. To do that, you:
- Open Adobe Acrobat Reader
- Click on "Help"
- Go down to "Check for updates"
Or, for a Mac,
- Open Adobe Acrobat Reader
- Click on "Adobe Acrobat" and pull down to "Preference"/General
- Click on Updates
If you get a notification that there are updates available, download them. That will help!
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I'm having problems printing my download
- First check your printer settings when trying to print. On the left hand side of the print menu there is a section that says "Print to File", this needs to be unchecked.
- Check to make sure that you have the correct printer selected before attempting to print, once the print menu comes up
- Restart your computer and then print a PDF file. If the file prints correctly, your system may have been out of memory or resources.
- If the PDF was slow to download, it will probably be slow to print. You might be able to check the printer status on your computer and make sure that the file is being sent to the printer.
- Try setting the print quality at normal or economy rather than best quality or reduce dpi to 150 rather than 300 dpi. These settings are selected in the printer setup or printer options.
- Try closing all other programs on your computer and openging the PDF file directly in Adobe Acrobat and not in your web browser.
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Video Gallery
What video formats should I use for uploading?
Most files with the following file extensions are supported:
- .avi and .wmv Windows Media
- .mpeg and .mp4 MPEG format
- .mov Quicktime
- .flv Flash 7, 8, 9
- .3gp, .divx, .m4v, .qt, .rm, .vp6, .ogm
In order to get the best quality video, upload a standard format such as H.263, H.264, WMV, or MPEG-4 and scale the video to 400 x300 pixels. Then use the highest bit rate and quality settings that will still allow the final video to fit within the Artist Daily upload size limitations (below 500 MB).
Make sure you deinterlace beofre uploading a video.
Frame Rate: For most videos from the US, the frame rate will be 29.97, however, in Europe the FPS will be 25. When exporting a video, make sure the frame rate option is set to "current". That will usually work.
Keyframing: Every 30 seconds
Video size: 400x300 for standard definition
Audio: AAC or mp3 with a bit rate of 128 kbps
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Is there a time and size limit to the video I upload?
500 MB per video limit, and no time limit.
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How do I upload a video?
The large "Submit a Video" button the video home page will open a new window for uploading or importing videos from another video website on the web.
If you are going to upload a video from your own computer, click "Browse" and find the video file on your hard drive. For information about video formats, look at the preferred formats found here. Once the file uploads to the website, a second window will open for you to name the title, description and some tags for your video. Tags are keywords to help others search and find your video. If you are tagging your video with a phrase, put the tag in quotes.
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I uploaded a video, but I don't see it.
If your video is too large a file, you might have some trouble uploading with a slower connection. Try resizing the file.
Some video editing tools, such as Final Cut Pro or iMovie can create compound or reference files in which a smaller master file dictates which elements of one or more larger "source" files should be played. To upload these movies, you must first "flatten" them using the "save as" or "export to web" commands.
If your video met these criteria and you still don't see it, contact a site administrator.
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How do I search for a video?
The simplest form of search is for a single word, which will be matched against any text associated with the video, including the title, description, user name or tags. You can do a search from the video home page in the search box on the right side bar. If you're searching for a phrase, like "plein air", then put the search in quotes.
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How can I delete a video?
Sign into the site with your username and password and click on "My Videos" on the video home page. Inside your video profile page, go to the "video" tab and look for the video you would like to delete or edit. Select "remove this video" or "edit this video" under the thumbnail of the video. If you did not submit the video while logged in, please contact the site administrator.
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What is a playlist?
A playlist is a group of videos either built-in to your channel or selected by a registered user or admin. For example, our channel is "Artist Daily", and we have playlists for "oil", "watercolor", "plein air", etc. But, any member can build their own group of videos to create their own playlist.
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Can I embed an Artist Daily video on my website?
Yes! There are several solutions for embedding a video into an existing site. You can embed a flash widget showing thumbnails of recent videos, as shown on the ArtistDaily.com home page. You can embed a full size video player from the embed code found on any single video page as well.
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Submitting your work to the Site
Can I email my submission for the magazine?
Please send submissions for feature articles by mail. Press releases, calendar listings, and similar items may be emailed to: mail@artistdaily.com
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How can I submit my writing or art to the magazine?
You can download the Guidelines for submission here and follow directions for mailing your submissions to the American Artist Editorial office in New York. Please do not mail original artwork as we are not always able to mail back submissions. Also, please know that it may take weeks for your submission to be reviewed.
Guidelines for Artists
Guidelines for Writers
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How will I know if you are interested in my article?
We will contact you if we are interested in pursuing an article. However, you are welcome to call (646)-841-0050 and follow up on the status of your submission at least six weeks after you have submitted it.
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Will you return my materials?
Unfortunately, we cannot return all the materials submitted. Please do not submit slides, original drawings, or other one of a kind items.
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If you still have questions that were not answered here, please contact our customer support department at customerservice@interweave.com or 1-866-949-1646 or 1-970-776-1494.
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